FREQUENTLY ASKED QUESTIONS

The Info You’re After

At Scent Selection, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions. Once you have browsed our FAQ section, why not take a look at our artisan candles, hand crafted here in Yorkshire?

WHAT ARE THE PAYMENT OPTIONS?

We accept payment methods through debit or credit card. We also accept PayPal

WHAT IS YOUR RETURN POLICY?

In the unlikely event that you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and should be returned within 14 days. 
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If your return is approved, we will initiate a refund as soon as possible.

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?

We ensure that all orders are shipped within 24 hours of purchase. We can also offer tracking information so you can track your parcel directly to your door!